Member Service Representative

About the Role

As a Member Service Representative, you will work in a fast-paced communication center, educating and assisting members with their financial needs. This role is perfect for those looking to grow their career in the financial services sector and make a positive impact in member's lives.

Responsibilities

• Learn about our members' needs and situations.
• Educate members on financial products and services.
• Process transactions including transfers and payments.
• Perform advanced transactions like IRAs and open accounts.
• Stay updated on financial industry trends and products.
• Collaborate with teammates to serve our members effectively.

Requirements

• Passionate about helping others and learning.
• Understanding of financial products and services.
• Comfortable recommending financial products.
• Ability to work flexible hours Monday through Saturday.
• Good communication and interpersonal skills.
• Multi-lingual capabilities are a plus.

Benefits

• Medical/Dental/Vision Insurance
• Paid Vacation
• Paid Sick Time
• Paid Holidays
• Paid Wellness Day
• Flexible Spending Account
• Health Savings Account
• 401(k) Plan with company contribution
• Tuition Reimbursement
• Rate Discounts on Qualifying Loans