Member Service Representative

About the Role

In this role, you'll work in a fast-paced communications center, providing financial solutions and exceptional service. You'll be a key member of the team, helping members achieve their financial goals.

Responsibilities

• Learn about members and understand their situations.
• Educate members on how we can help them afford life.
• Process transactions with courtesy and professionalism.
• Perform advanced transactions and handle disputes.
• Stay updated with financial industry trends and products.
• Share knowledge on effective practices and business opportunities.

Requirements

• Passionate about helping others.
• Comfortable recommending and processing financial products.
• Willing to learn and adapt in a changing environment.
• Ability to work well with others and handle challenges.
• Multi-lingual capabilities are a plus.

Benefits

• Medical/Dental/Vision Insurance
• Paid Vacation
• Paid Sick Time
• Paid Holidays
• Flexible Spending Account
• Health Savings Account
• 401(k) Plan with company contribution
• Tuition Reimbursement
• Rate Discounts on Qualifying Loans