Member Service Representative (Call Center), Hybrid

About the Role

This Member Service Representative works in Canvas Credit Union's fast-paced communications center at the corporate headquarters in Lone Tree, helping members by phone with transactions, product solutions and financial guidance. Candidates must be available for one of three weekday shifts, with training fully in-office. The role is hybrid after training.

Responsibilities

• Learn about members and understand their financial situations
• Educate members on products and services that can help them
• Provide meaningful, ethical product solutions
• Process transactions like transfers and payments with professionalism
• Perform advanced transactions such as IRAs, CDs, account openings and wire transfers
• Stay current on financial industry trends, products and technology

Requirements

• Authentic and passionate about helping others
• Understanding of financial products and services
• Comfortable recommending and processing financial products
• Experience in service excellence and leadership
• Ability to work well with others and embrace change
• Multilingual capabilities including Spanish are a plus

Benefits

• Medical/Dental/Vision Insurance
• Paid Vacation
• Paid Sick Time
• Paid Holidays
• Paid Wellness Day
• Paid Volunteer Time
• Flexible Spending Account
• Health Savings Account
• World Class 401(k) Plan
• Tuition Reimbursement
• Rate Discounts on Qualifying Loans