Patron Services Lead (PT)

About the Role

Under the direction of the Cultural Front of House Coordinator, the Patron Services Lead manages box office functions and assists with event logistics at the PACE Center. This role requires strong customer service skills to engage with the public and provide a seamless ticketing experience.

Responsibilities

• Oversee box office functions and ticket sales.
• Interact with event promoters to coordinate ticket logistics.
• Provide customer service for patrons including sales and refunds.
• Assist with scheduling and training of Patron Services personnel.
• Ensure the accuracy of performance information on the Cultural Department website.

Requirements

• 1-3 years of experience in ticketing or box office operations.
• Strong customer service skills.
• Ability to work flexible hours including evenings and weekends.

Benefits

• Employee Assistance Program (EAP)
• 1 hour of sick time accrued for every 30 hours worked
• Membership to the Parker Recreation Center for employee plus one