Medical Office Representative

About the Role

This position involves answering incoming calls, welcoming patients, and entering vital patient information. The representative ensures a smooth operation in the Guest Services departments while maintaining a working relationship with clinical partners.

Responsibilities

• Answer incoming phone calls and respond to inquiries.
• Update, verify, and enter patient demographics.
• Register patients for services and ensure accuracy.
• Maintain a working relationship with clinical partners.
• Communicate patients’ status to team members.
• Educate patients regarding test locations and patient portal use.

Requirements

• High School Diploma or Equivalent required.
• Associate's Degree in Health Services Administration preferred.
• 1+ years of customer service experience required.
• Familiarity with medical terminology and coding preferred.
• Certification as a Healthcare Access Associate (CHAA) preferred.

Benefits

• Medical, Dental, Vision Insurance
• Life and Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 100% Paid Parental Leave
• Career Development Resources