Customer Service - Bank

About the Role

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

Responsibilities

• Bring your passion for helping people and your drive to make a difference.
• We guide clients toward their goals and deliver experiences that truly matter.
• As a Client Banking Service Professional, you’ll be the trusted voice for Charles Schwab Bank clients, answering inbound calls and delivering personalized support.
• In this role, you’ll take a consultative approach to help clients identify their needs and make informed decisions.
• Each day, you’ll manage 40–60 inbound calls, using your expertise in deposit accounts, online account management, bill pay, money movement, mobile banking, and debit cards.
• Leveraging multiple systems and resources, you’ll provide world-class solutions that give clients confidence to move forward

Benefits

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance