Member Service Representative

About the Role

In this role, you will work in a fast-paced communications center at our corporate headquarters. You'll engage with members to provide financial solutions and support, while continuously developing your skills in a collaborative environment.

Responsibilities

• Learn about our members and understand their situations.
• Educate members on ways we can help them afford life.
• Provide careful and ethical product solutions.
• Process transactions with courtesy and professionalism.
• Perform advanced transactions like IRAs and wire transfers.
• Share knowledge on effective practices and business opportunities.

Requirements

• Authentic and passionate about helping others.
• Enjoy learning and seek a long-term career.
• Understanding of financial products and services.
• Comfortable recommending financial products.
• Ability to work well with others in changing environments.

Benefits

• Medical/Dental/Vision Insurance
• Paid Vacation
• Paid Sick Time
• Paid Holidays
• Paid Wellness Day
• 401(k) retirement planith company contribution
• Tuition Reimbursement
• Employee discounts on loans