Member Service Representative

About the Role

As a Member Service Representative, you will engage with our members to provide financial solutions and exceptional service. This position offers training and career development within the credit union industry.

Responsibilities

• Learn about members' situations and needs.
• Educate members about financial products and services.
• Provide ethical product solutions for members.
• Process transactions with professionalism and courtesy.
• Conduct advanced transactions like IRAs and wire transfers.
• Stay updated on financial industry trends.

Requirements

• Strong communication skills and passion for helping others.
• Ability to understand and recommend financial products.
• Experience in a customer service role.
• Comfort with processing transactions in a fast-paced environment.
• Team player with a flexible attitude.
• Leadership experience is a plus.

Benefits

• Medical/Dental/Vision Insurance
• Paid Vacation
• Paid Sick Time
• Paid Holidays
• Paid Wellness Day
• 401(k) with up to 10% company contribution
• Tuition Reimbursement
• Employee discounts on loans
• Paid Volunteer Time
• Potential for bonuses based on performance.