Sr. Manager, Incoming Client Due Diligence

About the Role

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

Responsibilities

• Lead complex and high-profile client due diligence requests from intake through delivery, balancing quality, consistency, and responsiveness.
• Collaborate on regulatory inquiries, RFP responses, contract negotiation reviews, and remediation efforts.
• Serve as a trusted advisor on due diligence processes, SIG questionnaires, SOC reports, cybersecurity inquiries, risk documentation, and content interpretation, providing clear guidance to business partners and team members.
• Lead large-scale due diligence projects and content attestation initiatives, including annual attestation activities, documentation maintenance, and deliverables involving multiple stakeholders.
• Build strong partnerships across key business units and with Legal, Compliance, Technology, and Risk to resolve issues efficiently and support business objectives.
• Apply sound judgment, analytical thinking, and deep functional expertise to evaluate complex situations, recommend practical solutions, and drive successful outcomes.

Requirements

• Bachelor’s degree or equivalent professional experience.
• 5+ years of experience in operational risk, vendor management, compliance, audit, financial services, or a related field, preferably in a regulated industry.
• Working knowledge of incoming due diligence, content management, risk management, third-party oversight, and related business processes.
• Advanced proficiency with Microsoft Office.
• Demonstrated ability to serve as a trusted advisor and subject matter expert on complex requests and content management matters.
• Advanced analytical, problem-solving, and decision-making skills, including the ability to evaluate complex situations, balance competing priorities, and develop effective solutions.

Benefits

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance