Loss Mitigation/Collections Representative - Hybrid

About the Role

The Loss Mitigation Representative is responsible for preserving the Credit Union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and /or recovering collateral. They will promote the credit union's mission and strive to maintain positive member relations by ensuring member contacts are conducted in a professional, ethical and responsible manner.

Responsibilities

• EDUCATE our members by providing information and support through trying times.
• PROVIDE meaningful, careful, focused, and ethical lending solutions through active listening.
• PROCESS and review Right of Offset to eligible member accounts. (Don't worry, we'll teach you everything about this.)
• CONTACT delinquent members (customers) regarding their loans by phone, mail, and email; take appropriate action to bring current.
• ANALYZE financial situation of delinquent borrowers; make recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful.
• MAINTAIN accurate and complete files, collection notes and reports on all collection and recovery activity.
• INFORM management of trends in loan underwriting contributing to delinquent/charged-off loans.
• REVIEW and process Right of Offset to eligible member accounts.
• ADHERE to Credit Union policies and all relevant regulations in connection with collections activity.
• COMPLY with Bank Secrecy Act (BSA) and other compliance requests and requirements.

Requirements

• You are delightfully off-beat: you're different and proud of it!
• You are authentic and passionate about helping our Canvas team.
• You enjoy learning and want a career…not just a paycheck.
• You possess strong interpersonal skills and can connect with our members in a professional and calm manner.
• You've won service excellence awards and earned high fives and fist bumps for your awesomeness.
• You embrace change and seek new ways to serve our members and the community.
• You are a go-getter and self-starter and enjoy working independently. (Don't worry, you'll have plenty of friends surrounding you.)

Compensation

• The starting pay range for this position is $22.00-$28.00 hourly, and final pay rate will be determined based on experience, education, skills, and internal equity factors.

Benefits

• Medical/Dental/Vision Insurance
• Paid Vacation
• Paid Sick Time
• Paid Holidays
• Paid Wellness Day
• Paid Volunteer Time
• Flexible Spending Account
• Health Savings Account
• World Class 401(k) Plan
• Tuition Reimbursement
• Rate Discounts on Qualifying Loans
• May be eligible for incentives or discretionary bonus based on results