Healthcare Customer Service Specialist

About the Role

Mission driven, compassionate, and engaging individuals to join our Customer Experience team at Cochlear as Customer Order Insurance Specialist. In this role you will provide a world class customer experience to recipients, patients, clinicians, consumers, caregivers and/or family members of recipients as a member of our call center team.

Responsibilities

• Wow our customers with every single interaction.
• Be a customer champion, assisting throughout their Cochlear journey pertaining to insurance, products and services, ordering, and billing.
• Become a trusted advisor to our customers throughout the insurance process, including specific eligibility requirements, gathering of Insurance Intake Forms, Assignment of Benefits, etc.
• Work cross-functionally with key internal partners including Supply Chain, Reimbursement Operations, and Billing & Collections to deliver quality outcomes for our customers.

Requirements

• The drive to go above and beyond to serve our customers. We seek those who are attuned to the needs of hearing-impaired individuals and can patiently engage to solve customers' needs.
• Ability to guide and educate customers on insurance, orders, service, and billing related inquiries.
• Technical aptitude and multitasking skills to navigate multiple systems and tools.
• Effective verbal and written communication skills to interact with customers via phone, email, and chat in a call center environment.
• High School Diploma and 2 Years of experience in healthcare customer service

Compensation

• Salary range: $22.00/hr - $25.00/hr. Annual bonus opportunity of 5%
• Competitive medical, dental, vision, life & disability insurance
• 401(K) with 5% company match and immediate vesting; Employee stock purchase plan
• Accrue 3 weeks PTO to start, and time off to volunteer
• Maternity and paternity leave
• Tuition reimbursement (up to $5,250 annually)

Benefits

• Competitive medical, dental, vision, life & disability insurance
• 401(K) with 5% company match and immediate vesting; Employee stock purchase plan
• Accrue 3 weeks paid time off (PTO) to start, and time off to volunteer
• Maternity and paternity leave
• Tuition reimbursement (up to $5,250 annually)
• Paid training to enable your success