IT Intern

About the Role

_This posting will remain open continuously until filled._ The Town of Castle Rock’s future and the quality of that depend on the choices we make today. Do you want to be part of a team that make decisions that work now while preserving and protecting Castle Rock’s identity and quality of life for the future? We value teamwork, cooperation, and quality communication. Key duties include assist in initiating a town-wide pc replacement program. and work with customers in every department town-wide..

Responsibilities

• Assist in initiating a Town-Wide PC Replacement Program.
• Work with customers in every department Town-Wide.
• Throughout the PC Replacement Program project will work both in a team environment – contributing to planning the deployment process and independently installing hardware and supporting users on-site in different departments.
• Performs other duties as assigned or as necessary.

Requirements

• Excellent communication and customer service skills.
• Knowledge of PC Hardware, Microsoft Active Directory, Microsoft operating systems, imaging, and basic networking skills.
• Knowledge of Windows 11, M365, printer setup, Lenovo laptops and peripherals.
• Ability to communicate and answer questions from non-technical staff on how to use hardware and software solutions.
• Ability to work independently, meet deadlines, track, and report and resolve issues with a demonstrated skill in problem-solving and troubleshooting.

Benefits

• Free membership to Miller Activity Complex (MAC) or Recreation Center
• Public Service Student Loan Forgiveness eligible
• Public Employees' Retirement Association (PERA) retirement plan with employer contribution
• Career Advancement Programs
• Competitive total compensation with benefits package